Samsung Bespoke Jet™ AI
Frustrating for the price
16/08/2023 12:55
This really has been a product of 2 halves.
Initially I loved it. It looks super smart and the accessory stand keeps everything both neat and to hand. There’s a good range of cleaning heads for all needs. I have a mixture of floor types and it’s coped well with them all.
The auto empty feature also keeps everything simple and clean.
The AI mode takes the guesswork out of vacuuming, ensuring you have the best suction and the best battery life.
Unfortunately this joy didn’t last long. After only 2 uses the problems started and the AI mode stopped working consistently. For the price, I’d expect reliability. The diagnostics has also become increasingly frustrating. It’s finding a fault every time, and as soon as one thing is fixed, it finds something new to complain about. I swear I spend more time trying to fix it than being able to use it! It’s constantly saying there’s debris in the brush head but there’s nothing there!
There’s huge potential for a fantastic product, but the lack of reliability, particularly alongside the premium price, really lets it down.
Lois22
Standish , Spojené království
Age: 38
Gender: Female