HP ENVY 6455e
Its complicated
02/27/2023 23:39
The HP Envy 6455e was so easy to set up. And I can access it from my phone or my laptop. What I love most is how silently it prints. And its great not to have to be cabled to it in order to print from anywhere. I also love the document feeder that allows me to scan without having to stop and change pages. Initially I loved it, but I find that troubleshooting is tricky. The "display" if you can call it that has these little symbols that light up and I can never remember what each one is for. I had a problem where the printer kept printing out my color document in black and white. I tried looking at my dashboard in the HP Smart app. Nothing there. I tried asking the HP community and their tips did not lead to an answer. I found it very difficult to find answers specific to my equipment. Or the answer would say something like if this is your error message....but it didn't tell you where to find the error message. The final solution I found myself. Strangely when I installed the printer I got two.....the printer itself and an "HP Smart" printer. I had been printing from the one called HP Smart. When I printed from the one called HP Envy, I got my color document. Why on earth are there two printers???? I did finally figure out how to print in duplex. The printer does what I want it to and I am happy with how fast and quietly it prints. But I wouldn't say its necessarily easy to figure out. Still trying to find out how to check my printer ink levels. Maybe I need to look at the properties of the Envy printer instead of the HP Smart printer. Or maybe HP should just get rid of the HP smart printer. But at the end of the day, I'd keep it now that I'm understanding it better. I'm not really sure about the HP Ink program because they sent me new cartridges almost immediately and I still haven't needed to install them. But it seems like it would be cost effective for me to renew my subscription.
I received a special deal on this product in return for providing my honest feedback.
ganohakejo
Holden , Spojené státy americké
Age: 62
Gender: Female