HW-Q800D
great sound, hard to set…
03/10/2024 16:48
We had been looking for a sound bar for our TV in our new basement Rec/Game room. We have a new 75 in Samsung TV and my husband wanted better sound. We unpacked and set up the sound bar but couldn't get the soundbar to pair with our TV. The instructions that come with the sound bar are horrible and tell you nothing you need to know. I admit my husband and I are not super tech savvy but the sound bar could not be found in our Bluetooth settings on our phone or the TV. I finally called the Samsung support number on the instructions and after about 30 minutes we were finally able to get it set up. The set up could have been so much easier if the simple steps would have been listed for us. The tech told me he has so many customers complain about the lack of instructions, and they are working on improvements.
Now for the sound quality, it is great. We love the Dolby Atmos surround sound and combined with the Q-Symphony function it makes for amazing sound. It makes us feel like we are in a movie theater. I also love the woofer as we watch a lot of auto racing on TV and it really amplifies the sounds of the engines. We aren't gamers nor do we listen to music on our TV but I'm sure they would sound great. We look forward to lots of family movie nights!
On the downside we have had problems keeping the soundbar connected to the TV, both are Samsung and we found we had to call them again to fix the problem. We were told there is a glitch in the system and when it happens, we will have to unplug the tv for 30 seconds and plug it back in and the soundbar should work. It did fix the problem for now, hopefully it won't happen everytime we turn the TV on.
Carolnmo
Wentzville , Spojené státy americké
Age: 61
Gender: Female